RING SIZING
HOW TO MEASURE?
DIAMETER:
Choose a ring that fits your desired finger and measure the inside of the band, side-to-side to find the accurate diameter. If your measurement falls between two sizes then I suggest buying the larger size.
CIRCUMFERENCE:
Using string or a strip of paper, measure your finger by wrapping the measuring material around it. Make sure to pull the string/paper snug to make for an accurate measurement. Where the material overlaps, cut and measure the length of the string/paper. If your measurement falls between two sizes then I suggest buying the smaller size.
Resizing
As everyones fingers are different occasionally inaccurate measurements can be taken. For this reason I provide a resizing service for a flat rate of £10. This basically covers the cost of sending the ring back to you in one-piece as well as a little extra for resize costs. To make a resize request please fill in the contact form available on the contact page or give me a direct message on my instagram account.
Shipping & Returns
SHIPPING POLICY
Each ring is packaged in a customised foil box with foam insert. Inside each parcel is a handwritten postcard with some care details on how to best look after your silver with a little thank you note from me.
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UK parcels are sent using Royal Mail, tracked and signed for service at a flat rate of £6. Delivery should take between 3-5 working days from the date of shipping. International parcels are sent using Royal Mail tracked and signed for service at a flat rate of £12. Delivery should take between 10-14 working days.
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Return & Exchange Policy
If you are not completely satisfied with your purchase you can simply return the item in its original, unused condition within 28 days of receipt. Returned items must be in original packaging with any enclosed documentation. A full refund will be issued excluding the original delivery charge. No returns accepted for custom orders. Alternatively, exchanges are also available.
Returns will be customer responsibility until the parcel reaches myself. Therefore I would recommend that you send the parcel using a tracked delivery service.
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To make a return request please fill in the contact form available on the contact page or give me a direct message on my instagram account.
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CARE INFO
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All silver jewellery is made using 925 Sterling Silver. Use a small amount of soap, water and a soft-bristled toothbrush to clean. A silver polishing cloth will assist with returning it's shine!
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The Gold plating service is a thick layer of gold plating (2 micron) on Sterling Silver. With time and wear it will naturally wear off. To prolong the gold for as long as possible, remove your piece when using hand wash, sanitiser, perfumes, oils + creams. Also when showering, sleeping, swimming or exercising.
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If your jewellery item gets damaged I provide a 6 month courtesy fixtures warranty at no extra cost apart from postage to return the item to myself. Any time after this warranty there'll be a £20+ rate fixtures cost to pay for any repairs.
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If your gold plated jewellery is starting to lose its lustre, I offer a replating service for £35+P&P to return your piece to you sparkling gold and as good as new. Please complete the contact form on the contact page with your details.
Silver
gold
fixtures
PRIVACY POLICY
Joy Hindmoor Jewellery promises to protect the privacy of all website visitors and customers. Therefore your information will not be disclosed with any third parties under any circumstances.
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Statistics may be recordered to monitior the number of visitors to this website as well as the number of purchases made for improvement purposes only. This is to help improve the services provided to customers and ultimately provide the most appropriate products. Website statistics are completely anonymous.
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